Cancellation Policy

We understand that plans can change, and we want to make sure your team-building experience is enjoyable and hassle-free. You can cancel at any time up to 48 hours before your scheduled session and receive a full refund.

If you booked on the day or the day before, please contact us — we may be able to offer you an alternative date and time.

For any cancellation questions, please reach out via our website, and we’ll respond within 24 hours.

There may be times when Escape the Expected needs to cancel a session due to adverse weather or unforeseen circumstances. In such cases, you will receive a full refund.

If you choose to proceed with the session despite bad weather (rain or sun) and decide to finish early, please note that no refund will be provided.